FREQUENTLY ASKED QUESTIONS
Q: How long have you been around?
A: That 1 Painter has been around since 2011. That 1 Painter was started by Steven Montgomery who, in the beginning, did every project himself, from the estimate, to repairs, to painting. Now we have a full team of Painters and Project Managers.
Q: Are you fully insured?
A: Yes. We can provide copies of our insurance on request.
Q: I’m not sure which color to choose, can you help?
A: Yes. We can make suggestions and recommendations during your estimate or during preparations for your project.
Q: Are estimates really free?
A: Yes. Our estimates are free and are valid for up to one year.
Q: If I have my own paint already, can you use it?
A: Yes. Be sure to let us know if you are providing the paint so we can adjust the estimate as needed.
Q: I need some painting work done quickly. How soon can you begin?
A: We will do our best to accommodate your schedule and can generally get jobs scheduled within a week after the estimate has been approved.
Q: If I’m not satisfied with the work done, will you correct the problem?
A: Yes. We will do everything we can to ensure your satisfaction with the job.
Q: How long does it take to get a certain project completed?
A: Length of job depends on the type of job; however, we will make sure the work is done efficiently with high quality. We don’t rush any projects or cut any corners.
Q: How many painters will be sent to work in my home?
A: Our crews have between 2 to 5 painters.
Q: Are you able to work on weekends?
A: We work on Saturdays and are generally closed on Sundays.
Q: Can I leave my home while you work on the house?
A: Yes. As long as our painters have access to the work area, you are welcome to leave.
Q: What kind of paint do you use?
A: We almost exclusively use Sherwin Williams and Romabio. We always use the right type of paint for every surface.
Q: Do you offer a warranty?
A: Yes. We offer a five-year transferable warranty.
Q: How do you determine how much you’ll charge for a project?
A: Estimated Material + Labor.
Q: What hours do your crews work?
A: Our crews generally work 8:30-5:30, but they make sure they’re at a stopping place before leaving for the day.
Q: How will my personal items be protected from paint?
A: We cover and mask all furniture, floors, and areas that you don’t want to be painted.
Q: Do I need to remove everything from rooms before you paint?
A: Yes and No. We ask that you remove all decorations, especially breakables, picture frames and small furniture. We will move the large furniture and cover and protect everything professionally.
Q: What is VOC?
A: VOC refers to volatile organic compounds that are harmful to the environment and humans. VOC’s include a variety of chemicals, some of which may have short and long-term adverse health effects.
Q: What if I want to change something about the job or need some additional work done while the painters are already at my house?
A: Any changes or additions should be discussed with the project manager who will be assigned at the start of the job.
Q: When and how do I pay you?
A: We require a 50% deposit before the start of the job and accept the remainder upon completion of the job. You can pay with a credit card on the invoice that we send to your email address, over the phone or with a check.
Q: What should I do to maintain the work done in my home?
A: On interiors it is always best to try to clean with a damp rag before trying to use soap or detergents. Exteriors can be lightly washed with a pressure washer once a year to keep the paint dirt and stain free.
Q: Who can I talk to if I have more questions?